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Terms and Conditions
     

Shipping

Shipping costs vary according to the country of destination. Please ask for the current rates.

At present, we only ship to destinations within the European Community.

Payment

We accept payment by bank transfer or money order. Payment is due on the date indicated in the invoice accompanying the shipment.

Return Policy

Color-gradated yarns are hand-crafted products. Therefore slight differences in the color sequences may occur. They are not, however, visible in the finished item.

Sorry, we can't take back any yarn, kit, or pattern without a visible defect. However, if you receive a damaged, clearly defective, or incorrect item, you may return it. We'll also pay the return shipping costs if the result is the result of our error. Please stamp the package adequately as we don't accept any incorrectly stamped mail.

Prior to returning any item by mail, email or telephone to receive a return authorization number. Any return by mail NOT displaying a valid return authorization number will be REFUSED and returned to sender.

Merchandise must be returned or exchanged within 30 days from date of sale for credit or exchange.

Items must be in original condition. NO RETURNS on merchandise that has been opened or used. Yarn containing pet hair or with odors (such as cigaratte smoke) cannot be returned.

Customer is responsible for return shipping and insurance. All returns are to be shipped to the following address within 30 days of order ship date and must have the return authorization number clearly written on the return label.

Rainbow Design
Monika Haas
Aumoosstraße 18
D-83730 Fischbachau
Germany

     
   

© Copyright 2006-2010 - Monika Haas - All rights reserved